Privacy Policy

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Privacy Policy 

Be it yours or ours, Personal information and its privacy are important to Tecksoft and everyone here. We are committed to collecting as little as necessary, using it responsibly and never disclosing it, unless you have agreed to it or we are required to do so by law. We are open and transparent as to how we handle personal information. This document describes our privacy policies.

WHAT IS PERSONAL INFORMATION?

Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

WHO WE ARE

Tecksoft offers software and cloud based solutions to medical practitioners. Everyone at Tecksoft, whatever their position or employment link, are required to read, sign and agree to abide with a non-disclosure agreement during their stay with us and for a one year after they have left. Failure to do so may lead to termination and/or legal action.

WE COLLECT PERSONAL INFORMATION:

Our clients are medical practitioners. They, and their staff collect personal and health data in order to correctly identify a patient, assess their condition and treat any ailment they may have. Our company, through our software and cloud solution, organizes the information so that the physicians may easily retrieve and compare data to better help their patients.

Within each clinic, personal and medical data may only be viewed by authorized personnel. Every authorized personnel is granted access to their system by our client and issued a unique username and password.

Regardless if our client uses our Cloud based system or our software on their server, the data must be stored on servers located in Canada.

Keep in mind that we only store medical and personal information for our clients – we do not collect it.  Our clients are medical practitioners. They, and their staff are the people collecting the information from their patients and we assume they have received proper consent to do so.  Tecksoft does not monitor nor do we verify or audit this consent. We are but custodian of the information collected

We do collect some personal contact information through the process of creating an account with Tecksoft, or its subsidiaries websites. It is required to identify the individual establishing an account, the creation of their Cloud system and for accounting purposes. It will also create the secure accesses needed for them to access and manage their system. Creating an online account is nothing new and uses the notion of “implied consent”. The client must also accept our Terms of Service and Policies

Cloud based clients database servers are physically secured and monitored/protected against unauthorized computer access by 24/7 security by reputable third-party hosting providers. 

At Tecksoft, only a limited number of staff can access personal information stored on our Cloud based and clients servers. Access is granted through a secure connection with a user/password for the sole purpose of troubleshooting issues reported by our clients. 

Tecksoft will never disclose any information to any third-party unless required by law. In such cases, the client responsible for the data will be advised should they want to challenge the request.

The data on Cloud servers will not be disposed of unless a request is received from the owner. The data will be copied and returned to the responsible person and then will be removed. The data located on our client servers is their responsibility and any request to remove same must be directed to them. Personal data collected by Tecksoft is part of our client database and is not systematically removed once the business relationship ends. It is removed as part of our regular “house cleaning” and it is no longer required.

YOU CAN LOOK AT YOUR INFORMATION

You have the right to see what personal information we hold about you. 

  • For information we store for our client:  It would be best to direct your initial request directly to your practitioner who is ultimately responsible for collecting, using and disclosing this information. We can help you in identifying this person.  Since we do not know you and to ensure that everyone’s information is kept private, we will need to confirm your identity before we can provide any information. 
  • For information that Tecksoft collects and may use: Just ask us! We will make that information available to you as soon as possible, barring any problems or legal requirements.

We reserve the right to charge a minimal fee to assist you in your search. Every request must be made, individually and in writing to the attention to our Privacy Officer. 

If you believe that the information we have is inaccurate, you can ask that it be corrected. In some cases, you may be asked to provide evidence that our file(s) is(are) wrong. If we agree that an error is present, we will make those changes necessary and advise whoever was provided with the incorrect information. 

We also reserve the right to modify and append these policies to address new issues or respond to legislative changes. In such cases, the policy will be posted on our website as soon as possible.

DO YOU HAVE A CONCERN?

For any query on this policy or if you wish to make a formal complaint about our privacy practices, you may make it in writing to our Privacy Officer.

You can send him an email at: info@tecksoft.com or by regular mail at our office address listed on our website. To ensure that your communications remain private, please type “PRIVACY POLICY” in the subject line or on the envelope. He will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

For more general inquiries*, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:

112 Kent Street. 

Ottawa, ON. K1A 1H3

Telephone: (613) 995-8210    Toll-Free 1-800-282-1376

Fax (613) 947-6850   T TY (613) 992-9190

www.privcom.gc.ca

*As of the writing of this policy, some provinces have privacy legislation that has been deemed “substantially similar” to PIPEDA, which means that it is applied instead of PIPEDA in some cases.  Alberta, British Columbia and Québec all have private-sector legislation which has been declared to be “substantially similar” and will apply to private-sector businesses that collect, use and disclose personal information while carrying on business within those provinces.

Ontario, New Brunswick, and Newfoundland and Labrador have privacy legislation, which applies to health information that has been declared substantially similar to PIPEDA with respect to health information custodians. 

While other provinces and territories have also passed their own health privacy laws, these have not been declared substantially similar to PIPEDA. Therefore in some cases PIPEDA may still apply.

Amendment 2018-05-24 – For the purpose of the GDPR (Regulation (EU) 2016/679, the European Union’s (‘EU’) General Data Protection Regulation regulates the processing by an individual, a company or an organisation of personal data relating to individuals in the EU),  The European Commission has recognised Canada (commercial organizations), as providing adequate protection.

Josée Lanoue, CEO

Terrebonne, QC, CANADA. January 10, 2025

Aurélien Méraux, Operations manager,

Terrebonne, QC, CANADA. January 10, 2025